KPIs & Metrics
Comprehensive performance indicators across all operational areas
Financial Metrics
Revenue per Machine per Day
Benchmark: $15-$75/day
$45.20
Cash vs Cashless Ratio
Trending toward cashless
32% / 68%
Fill Rate Achievement
Target: 95%+
96.8%
Gross Margin
Target: 30-60%
42.5%
Collection Variance
Tolerance: ±2%
±1.2%
Cost per Transaction
Target: <8%
6.8%
Performance Gauges
Machine Uptime
Fill Rate
Compliance Score
Customer Satisfaction
Operational KPIs
Machine Uptime
Industry: 95-98%
96.2%
Mean Time Between Failures
Bill validators, card readers
45 days
Mean Time to Repair
Target: <24 hours critical
18 hrs
Service Call Frequency
Typical: <0.5 calls/machine
0.35/mo
Route Efficiency
Target: 12-18 machines/day
15.2 stops
Inventory Turnover
Target: 15-30 days
22 days
Product Performance
Product Velocity
Per top SKU
1,245 units/wk
Stockout Rate
Target: <5%
3.2%
Spoilage/Waste Rate
Target: <2% refrigerated
1.4%
Product Mix Score
Planogram optimization
87/100
Revenue by Category
Monthly breakdown
Franchise-Specific KPIs
Same-Store Sales Growth
Industry: 2-5% YoY
+4.2%
Compliance Score
>90% acceptable
94.5%
Royalty Remittance Accuracy
Tolerance: <1% variance
99.2%
Territory Saturation
Machines per capita
78%
Franchisee Profitability
Target: 15-25% EBITDA
21.5%
Customer Experience Metrics
Net Promoter Score
Industry: 30-50
42
Transaction Abandonment
Target: <3%
2.1%
Complaint Rate
Target: <5/1000 txns
3.2/1000
Industry Benchmark Summary
Financial
- RPMAbove Avg
- Gross MarginOn Target
- Collection Var.Within Tol.
Operational
- Uptime96.2%
- MTTRExcellent
- Route Eff.Good
Product
- Fill Rate96.8%
- StockoutLow
- Spoilage1.4%
Franchise
- Compliance94.5%
- NPS42
- Profitability21.5%